Return of Products

Return Policy - SwagsHQ

We at SwagsHQ are committed to providing you with high-quality products, but we understand that there may be instances where a return is necessary. Please review our return policy below:

1. Eligibility for Returns:

• You may initiate a return within 30 days of receiving your order.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return:

• Please contact our Customer Support team at returns@swagshq.com to initiate the return process.
• Provide your order number, the reason for the return, and any relevant details.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
• We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refund Process:

• Once we receive the returned item and verify its condition, we will process the refund to the original payment method.
• Please allow 5-7 business days for the refund to be reflected in your account.

5. Exchanges:

• If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact us within 7 days of receiving the product.

6. Contact Information:

For return inquiries or assistance, please contact our Customer Support team at returns@swagshq.com.

Note: This return policy is subject to change, and any updates will be reflected on our website.

Thank you for choosing SwagsHQ!